What you get.
A managing agent acts in the landlord's name. It demands money from your leaseholders, holds it on trust, and is meant to keep your building safe and insured. If it gets that wrong, the leaseholders, the fire service and the tribunal come to you.
- 1The scorecard. What a managing agent should be doing on the money, safety, the building and its own house. Tick what you know is happening.
- 2Six questions to put in writing. A good agent answers all six in days, with documents.
- 3The letter. A request for information to your agent, drafted with your concerns, asking for a reply in 14 days.
- 4If the answers are not good enough. The complaint, the redress scheme, the notice clause and the handover.
Why it is free.
We are an Essex firm and we want Essex buildings run well, whoever runs them. If your agent passes, you have lost a stamp. If it does not, you know where you stand.
Where we stop.
The pack is general information and a first draft of your letter. It is not legal advice and we have not read your leases or your agreement. If you think money is missing or the building is unsafe, see a solicitor straight away.
It is on its way.
Check your inbox, and your junk folder if it is not there in a few minutes. It comes from info@essexblockmanagement.co.uk with the PDF attached.
Our free freeholder pack sets out what a managing agent should be doing for a freeholder of a block: the service charge cycle, consultation, insurance, compliance and reporting, so you can check your current agent against it.
Questions
What should a managing agent do for a freeholder?
Collect and account for the service charge, keep the building insured and compliant, run section 20 consultation for major works, keep the leaseholders informed and report to you regularly in writing.