Everything a board needs to leave an agent that does not answer.

What is in the pack.

The same documents we use when a board appoints us, with nothing held back. Boards stay with bad agents for years because switching sounds hard; it is not, if it is done in order.

• 1How to change managing agent, in six steps. Read the notice clause, get quotations in writing, resolve it, serve notice, handover, tell the residents.
• 2The handover checklist. Forty lines with the four-week and three-month deadlines the profession's code expects, so nothing is forgotten and nothing is lost.
• 3Three letters. The board's notice to the outgoing agent, the incoming agent's first letter, and the welcome letter to every owner and resident.
• 4The first ninety days. What a competent agent does between signing and the first quarterly report, so you can hold whoever you appoint to it.
• 5How client money should be held. One page, so you can check any agent's answer against it.